Terms and Conditions

Online store vevopure.com

I. Seller Identification
1.1. These General Terms and Conditions (hereinafter also “GTC”) govern the legal relationships
between the company:
Company Name: ROY.SK s.r.o.
Registered office: Vlkanovská 127, Vlkanová 976 31, Slovak Republic
Registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, Entry No. 26201/S
Company ID: 47614030
Tax ID: SK2023982488
Bank account: SK52 0900 0000 0052 2386 5100
The Seller is a VAT payer
(hereinafter also “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s website, and who acts as a consumer within the meaning of the provisions of these General Terms and Conditions and the applicable consumer protection laws of the Czech Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, and Act No. 40/1964 Coll., Civil Code, as amended.
1.2. Email and telephone contact for the Seller is:
Email: info@vevopure.com
1.3. Address for sending documents, complaints, and contract withdrawals is:
ROY.SK s.r.o., Vlkanovská 127, Vlkanová 976 31, Slovak Republic

II. Definitions of Terms
2.1. For the purposes of these General Terms and Conditions, the Seller, in accordance with Act No. 108/2024 Coll. as amended, states and defines the following terms:
2.2. A distance contract is a contract between the Seller and a consumer agreed and concluded exclusively by means of one or more means of remote communication, without the simultaneous physical presence of the Seller and the consumer, especially using an online interface, email, telephone, fax, postal letter, or a sales catalog.
2.3. The Seller (hereinafter also “Seller”) is a person who, in connection with a consumer contract, any obligation arising therefrom, or in the course of a business practice, acts within the scope of their business activity or profession, including through another person acting on their behalf or for their account.
2.4. A consumer is a natural person who, in connection with a consumer contract, any obligation arising therefrom, or in the course of a business practice, does not act within the scope of their business activity or profession.
2.5. A consumer contract is any contract, regardless of its legal form, concluded between the Seller and a consumer.
2.6. The term “Online store” is identical to the terms “Electronic commerce” and “Website.”
2.7. A Buyer is any person (natural or legal) who has placed an order, especially using the Seller’s website or other means of remote communication.
2.8. Durable medium means any means that enables the consumer or the Seller to store information addressed personally to them for a period appropriate to the purposes for which that information is intended, in a way that allows the unchanged reproduction of the stored information for future reference, in particular paper, email, USB drive, CD, DVD, memory card, and computer hard drive.
2.9. A product means, in particular, goods, a service, or digital content.
2.10. A service means, in particular, any activity or performance offered or provided to the consumer.
2.11. Goods mean any tangible movable item.

III. Basic Provisions
3.1. These General Terms and Conditions govern the legal relationships between Buyers who are consumers and the Seller.
3.2. The contractual relationships (as well as other legal relationships arising therefrom) with Buyers who do not act as consumers are governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.

IV. Product Order – Conclusion of the Purchase Contract
4.1. A proposal for concluding a purchase contract by the Buyer is the submission of an order for products by the Buyer, made particularly using the Seller’s website or other means of remote communication.
4.2. The purchase contract between the Buyer and the Seller is concluded at the moment the order confirmation is delivered to the Buyer by the Seller, which the Buyer created in accordance with point 4.1 of these GTC (electronically to the email address chosen by the Buyer during the order placement process).

V. Duration of the Purchase Contract
5.1. The purchase contract is concluded for a fixed term and terminates particularly upon fulfillment of all obligations of the Seller and the Buyer, specifically upon delivery and payment of the products under the concluded purchase contract. This provision does not affect the Buyer’s rights regarding the Seller’s statutory liability for product defects.

VI. Purchase Price – Information about the Purchase Price
6.1. The price of products ordered through the Seller’s website (hereinafter referred to as the “purchase price”) is stated separately for each product and is valid at the moment the Buyer creates the order.
6.2. The purchase price of the products shown on the Seller’s website is the total price including all taxes and is clearly stated on the Seller’s website.

VII. In the Event the Buyer Chooses Cash on Delivery as the Payment Method
7.1.1. If the Buyer has chosen as the payment method for the order a form of payment other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract pursuant to point 4.2 and the following sections of these GTC and payment of the total order price to the Seller. If both conditions set out in point 7.1.1 of these GTC are met (i.e., the purchase contract has been concluded and payment of the total order price to the Seller has been made), the Seller is obliged to deliver the products to the Buyer no later than 30 days after meeting both these conditions. The usual lead time for the Seller to dispatch products in stock is 1 working day from the date of conclusion of the purchase contract or 1 working day from the date of payment of the total order price to the Seller.

VIII. Transfer of Ownership
8.1. Ownership of the sold item and the risk of accidental destruction, accidental deterioration, and loss of the item passes to the Buyer at the moment of delivery.

IX. Payment Methods
9.1. You can pay for products on the Seller’s website using the following methods:
9.1.1. Cash on delivery – 1 €
9.1.2. Payment by bank card online via payment gateway – EUR 0
9.1.3. Payment by deposit or transfer to the Seller’s account – EUR 0

X. Shipping – Methods of Transport and Shipping Costs
10.1. Shipping costs and other costs related to the delivery of products are not included in the purchase price of the products.
10.2. Methods of transport and shipping costs for ordered products:
10.2.1. Transport Methods:
10.2.1.1. DPD courier service
10.2.1.2. Packeta pickup point
10.2.2. Shipping Costs:
10.2.2.1. Shipping cost via DPD courier service – 3,99 €
10.2.2.2. Shipping cost via Packeta pickup point – 2,50 €
10.3. If the total purchase price of products in a single order of the Buyer is higher than 32 €, the cost for any chosen form of shipping is 0 €.

XI. Buyer’s Withdrawal from the Purchase Contract without Giving a Reason
11.1. The consumer has the right to withdraw from a distance contract and from an off-premises contract without giving a reason within the period according to Article XII points 12.1 to 12.3 of these GTC, except for contracts whose subject is:
11.2. Provision of a service if the service has been fully provided and its provision started before the expiry of the withdrawal period with the explicit consent of the consumer and the consumer declared that they were properly informed that by agreeing they lose the right to withdraw from the contract after full provision of the service, if under the contract the consumer is obliged to pay a price;
11.3. Provision of a product whose price depends on fluctuations in the financial market that the seller cannot influence and which may occur during the withdrawal period;
11.4. Delivery of goods made according to the consumer’s specifications or goods made to measure;
11.5. Delivery of goods that are subject to rapid deterioration or spoilage;
11.6. Delivery of goods sealed in protective packaging that is not suitable for return for health protection or hygienic reasons if the protective packaging was broken after delivery;
11.7. Delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery;
11.8. Delivery of alcoholic beverages whose price was agreed at the time of contract conclusion, whereby their delivery can be carried out no sooner than after 30 days and their price depends on market fluctuations that the seller cannot influence;
11.9. Performing urgent repairs or maintenance during a visit to the consumer, which the consumer expressly requested the seller to provide; this does not apply to a contract whose subject is the provision of a service other than repair or maintenance, and to a contract whose subject is the supply of goods other than spare parts needed for repairs or maintenance, if the contracts were concluded during the seller’s visit to the consumer and the consumer did not order such goods or services in advance;
11.10. Delivery of audio recordings, visual recordings, audiovisual recordings, or software in protective packaging that has been unsealed after delivery;
11.11. Delivery of periodicals, except for their delivery on the basis of a subscription contract;
11.12. Goods purchased at a public auction;
11.13. Provision of accommodation services for purposes other than housing, transportation of goods, car rental, provision of catering services, or provision of services related to leisure activities, if under the contract the seller is to provide these services at an exact agreed time or within an exact agreed period;
11.14. Delivery of digital content that is supplied otherwise than on a tangible medium, if the supply of digital content has begun and the consumer gave explicit consent to begin the supply of digital content before the expiry of the withdrawal period, and declared that they were duly informed that by giving their consent they lose the right to withdraw from the contract upon commencement of the supply of digital content, and the seller provided the consumer with confirmation according to § 17(12)(b) or § 17(1)(b) of Act No. 108/2024 Coll. on Consumer Protection as amended, if under the contract the consumer is obligated to pay a price.

XII. Exercise of the Right to Withdraw from a Distance Contract and an Off-Premises Contract
12.1. The consumer may withdraw from a contract concluded at a distance or from a contract concluded off-premises until: a) 14 days from the day of receipt of the goods by the consumer in accordance with point 12.4; the conclusion of a contract whose subject is the provision of a service; the conclusion of a contract for the supply of water not put up for sale in limited volumes or specified quantities, and a contract for the supply and take-up of heat; the conclusion of a contract for the supply of digital content not supplied on a tangible medium; b) 30 days from the day of conclusion of a contract during an unsolicited visit or in connection with it or at a promotional sale.
12.2. If the seller provided the consumer with the special information regarding the consumer’s right to withdraw from a distance contract and an off-premises contract only subsequently, but no later than within 12 months from the commencement of the withdrawal period under point 12.1, then the consumer may withdraw from the distance contract or the off-premises contract: a) within 14 days from the day when the seller subsequently fulfilled the information obligation in relation to the period under point 12.1(a); b) within 30 days from the day when the seller subsequently fulfilled the information obligation in relation to the period under point 12.1(b).
12.3. If the seller did not provide the consumer with the special information regarding the consumer’s right to withdraw from a distance contract and an off-premises contract, and not even according to paragraph 12.2, the consumer may withdraw from a distance contract or an off-premises contract within 12 months from the expiration of the period under paragraph 12.1.
12.4. Goods are deemed to be received by the consumer at the moment when the consumer or a third person designated by them, other than the carrier, takes over all parts of the ordered goods, or if: a) goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the goods which was delivered last; b) goods are delivered in several parts or pieces, at the moment of receipt of the last part or last piece; c) goods are delivered repeatedly over a period of time, at the moment of receipt of the first goods.
12.5. The consumer may withdraw from a distance contract or an off-premises contract whose subject is the delivery of goods even before the passage of the withdrawal period.
12.6. The consumer may exercise the right to withdraw from a distance contract or an off-premises contract in written form or in the form of a statement on another durable medium and if the contract was concluded orally, to exercise the consumer’s right to withdraw from the contract, any clear statement by the consumer expressing the consumer’s intention to withdraw from the contract is sufficient (hereinafter referred to as the “notice of withdrawal from the contract”). The consumer may use the model withdrawal form.
12.7. The withdrawal period pursuant to paragraphs 12.1 through 12.3 is deemed to be observed if the consumer sends the notice of withdrawal to the seller no later than the last day of the period.
12.8. The consumer may withdraw from the contract only with respect to a specific product or products if the seller, based on a distance contract or an off-premises contract, supplied or provided multiple products.
12.9. The burden of proof for exercising the right to withdraw from the contract rests with the consumer.

XIII. Rights and Obligations of the Consumer After Withdrawal from a Distance Contract and an Off-Premises Contract
13.1. The consumer is obliged to send back or hand over the goods to the seller or a person designated by the seller for receiving the goods within 14 days from the day of withdrawal from a distance contract or an off-premises contract under point 12.1; this does not apply if the seller offers to collect the goods in person or through a person designated by them. The period according to the first sentence is deemed to have been observed if the consumer sends the goods to the seller no later than the last day of the period.
13.2. In the case of withdrawal from a distance contract or an off-premises contract according to point 12.1, the consumer bears only the cost of returning the goods to the seller or a person designated by the seller for accepting the goods; this does not apply if the seller agreed to bear the costs themselves, or if the seller did not fulfill the information obligation, i.e., the seller did not provide the consumer with the special information regarding the consumer’s right to withdraw from the contract in the case of a distance contract or an off-premises contract.
13.3. The consumer is liable for any diminished value of the goods resulting from handling the goods in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods; this does not apply if the seller failed to fulfill the information obligation according to § 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection and its amendments.
13.4. The consumer is obliged to pay the seller for the actual performance provided up until the day the notice of withdrawal from the contract is delivered, if the consumer, according to § 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and its amendments, withdraws from a distance contract or an off-premises contract whose subject is the provision of services, the supply of water not intended for sale in limited volume or specified quantity, or the supply of heat, and before the commencement of the provision of performance gave explicit consent. The price for the actual performance provided is calculated proportionally based on the total price agreed in the contract. The price for the actual performance provided is calculated based on the market price of the performance provided if the total price agreed in the contract is excessive.
13.5. The consumer incurs, from exercising the right to withdraw from a distance contract or an off-premises contract under 11.1, no obligations or costs other than those set forth in points 13.1, 13.3 to 13.5, and the obligation to reimburse additional costs under point 14.3.

XIV. Rights and Obligations of the Seller After the Consumer’s Withdrawal from a Distance Contract and an Off-Premises Contract
14.1. The seller is obliged, within 14 days from the day of receiving the notice of withdrawal from the contract, to return to the consumer all payments received from them under or in connection with a distance contract, an off-premises contract, or a supplementary contract, including costs for transport, delivery, postage, and other costs and charges.
14.2. The seller is obliged to return to the consumer all payments under paragraph 14.1 to the extent corresponding to the withdrawal from the contract, if the consumer did not withdraw from the entire distance contract or from the entire off-premises contract. The seller may not charge the consumer additional costs for transport, delivery, postage, and other costs and charges.
14.3. The seller is not obliged to reimburse the consumer for additional costs if the consumer explicitly chose a different delivery method than the cheapest standard delivery method offered by the seller. Additional costs mean the difference between the costs of delivery chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.
14.4. The seller is not obliged, upon withdrawal from a distance contract or an off-premises contract whose subject is the delivery of goods, to reimburse the consumer the payments under point 14.1 before the goods have been delivered to the seller or until the consumer demonstrates that the goods have been sent back to the seller, unless the seller offers to collect the goods in person or through a person designated by them.
14.5. The seller is obliged to return the payments under point 14.1 to the consumer using the same method the consumer used for payment; this does not affect the seller’s right to agree with the consumer on another method of reimbursement, provided that no fees are charged to the consumer in connection with the reimbursement.
14.6. The seller is obliged to arrange for the collection of the goods at their own expense within the period under paragraph 14.1 if, under a contract concluded off-premises, the goods were delivered to the consumer’s home at the time of contract conclusion and, given the nature of the goods, they cannot be sent back to the seller by mail.
14.7. Unilateral set-off of claims of the seller and the consumer arising from withdrawal from the contract under point 11.1 is prohibited.
14.8. The seller may not require the consumer to cover the costs of: a) providing a service, the supply of water not intended for sale in limited volume or specified quantity, or the supply of heat during the withdrawal period pursuant to points 12.1 to 12.3, regardless of the extent of the performance provided, if: the seller did not provide the consumer with the information pursuant to § 15(1)(f) or (h) of Act No. 108/2024 Coll. on Consumer Protection as amended, or the consumer did not give the seller explicit consent to commence the provision of the service or the supply of water or heat pursuant to § 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection as amended; b) the full or partial delivery of digital content supplied by the seller other than on a tangible medium, if: the consumer did not give the seller explicit consent to begin supplying the digital content pursuant to § 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection as amended; the consumer did not declare that they were duly informed that by giving their consent under the preceding clause they lose the right to withdraw from the contract; or the seller did not provide the consumer with the confirmation pursuant to § 17(12)(b) or § 17(1)(b) of Act No. 108/2024 Coll. on Consumer Protection as amended.

XV. Supervisory Authority
15.1. The competent authority supervising compliance with consumer protection laws is:
Slovak Trade Inspection Authority, Inspectorate in Banská Bystrica for the Banská Bystrica Region
Dolná 46, 974 00 Banská Bystrica 1
Department of Supervision
Tel.: 048/412 49 69, 048/415 18 71, 048/415 18 73
Fax: 048/412 46 93
Email: bb@soi.sk
Web link for submitting complaints and suggestions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

XVI. Alternative Dispute Resolution
16.1. If the consumer is not satisfied with the way the Seller handled their complaint or believes that the Seller violated their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller responds negatively to the consumer’s request as per the previous sentence or does not respond within 30 days of its submission by the consumer, the consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended. The competent entity for alternative dispute resolution for consumer disputes with the Seller is the Czech Trade Inspection (contact: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi) or another appropriate authorized legal entity registered in the register of entities for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/ or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1). The consumer has the right to choose which of the listed entities for alternative dispute resolution to address, which is available on the website http://ec.europa.eu/consumers/odr/ or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Alternative dispute resolution may only be used by a Buyer who acts as a consumer when entering into and fulfilling the contract. Alternative dispute resolution concerns only a dispute between the consumer and the Seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution applies only to distance contracts. An entity for alternative dispute resolution may refuse the proposal if the measurable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay an initiation fee for alternative dispute resolution of up to EUR 5 including VAT. All other information on alternative dispute resolution between the Seller and the Buyer – consumer arising from or related to the purchase contract as a consumer contract is stated on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended.

XVII. Supplementary Provisions
17.1. The Seller will not conclude a purchase contract or effect the sale, brokerage, or delivery of alcoholic beverages/products, tobacco products, and other products to persons (Buyers) who have not attained 18 years of age at the time of conclusion of the purchase contract, which are prohibited for sale to persons under 18, in accordance with valid and effective legal regulations of the Czech Republic. Accordingly, the Seller will verify that the Buyer has reached 18 years of age by checking the age via the Buyer’s identity document (ID card or passport) when handing over the order to the Buyer. This will be carried out by an authorized person appointed to deliver the order to the Buyer. If the Buyer has not reached 18 years of age, or if the Buyer does not demonstrate or refuses to demonstrate their age, the Seller will not hand over the order to the Buyer and the purchase contract will terminate.

XVIII. Information on Adopted Codes
18.1. The Seller informs the consumer that there are no specific relevant codes of conduct that the Seller has committed to complying with, where a code of conduct means an agreement or set of rules that define the conduct of the Seller, who has committed to comply with this code of conduct in relation to one or more specific business practices or sectors, unless these are established by law or another legal regulation or measure of a public authority, which the Seller has committed to comply with, and how the consumer can become familiar with them or obtain their wording.

XIX. Product Reviews by Consumers
19.1. The Seller does not restrict or limit product reviews only to persons who have purchased the product from the Seller.

XX. Final Provisions
20.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to provide written notification of a change to the General Terms and Conditions is fulfilled by posting them on the Seller’s website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions valid and effective at the time of the conclusion of the Purchase Contract, until its termination.
20.2. These General Terms and Conditions form an integral part of the Complaint Policy and the Privacy Policy of this website. The documents – Complaint Policy and Privacy Policy of this website – are published on the domain of the Seller’s website.
20.3. These General Terms and Conditions take effect upon their publication on the Seller’s website on October 30, 2024.